«  Help Topics

Placing an Order
QUESTION : How do I place an order online?

Once you have finished adding books to your shopping cart, move your cursor to the lower-right corner of the screen and click on the “Proceed to submit order” button. You will then be asked to login or create a new account. You may also choose to submit your order to us as a guest by clicking the link to the lower right corner "Submit order as a guest".

If you expect to purchase additional books from APE Networks in the future or reorder any of your previous orders you may want to consider setting up an account. If you choose to do so, our site will maintain your order history and shipping information as well as your payment data so you do not have to fill out this information each time you place an order through our website. You will also have the ability to view your complete history of orders through your account profile.

Once you have submitted your order,  you will receive an on-screen order confirmation, as well as a second confirmation via e-mail containing your unique order number and a complete order information.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using our online contact page or email at support@apenernetwork.org.

QUESTION : What happens after I place my order?

Upon placing your order you will receive an e-mail notification of your order information. Our customer service representative will review your order to make sure your information is correct and that all the books you've requested are available on our stock.

If you did not receive an email for your order, please check your spam and junk mail folders.

Our customer service will then use the contact information binded with your order to confirm with you about the payment method and shipping process for your order deliverency.

We'll keep you informed about the progress of your order by email or through your account. If there are any problems, we will contact you immediately.

You can check the status of your order at any time using the Order Number and Email Address included in your order email on our Order Status page.